HypnoDiet Support
Here to help you get the most from HypnoDiet — from the audiobook and guided sessions to your Daily Check-In, Reverse Food Diary and personal reflections.
Getting started
HypnoDiet is designed to help you explore your relationship with food at your own pace, using guided recordings, an audiobook, videos and optional personal reflection exercises.
From the home screen, you can open Daily Check-In, My Patterns, The HypnoDiet Pause, or explore the audiobook and recordings. Select How HypnoDiet Works to revisit the introduction.
Frequently asked questions
Why won't a recording or audiobook chapter play?
Audio and video are streamed online. Check your Wi-Fi or mobile data connection, then close and reopen the player. If one particular track will not play, email support with its title and your iPhone model.
Can I listen with my phone screen locked?
The audio players are designed to support background listening. Start playback first, then lock your screen. If playback stops unexpectedly, reopen the app and try again.
Can I choose chapters in any order?
Yes. The HypnoDiet Audiobook is organised into chapters for convenience. You can select a chapter or continue where you left off. There are no required lessons or deadlines.
Where are my Daily Check-Ins and diary entries?
Your check-ins, diary entries and other reflections are stored locally on your device for use within the app. You can revisit them through the relevant feature and explore your saved observations in My Patterns. Deleting the app may remove locally saved data.
Do I have to record my weight or count calories?
No. HypnoDiet focuses on awareness of feelings, habits and choices, without calorie counting, weigh-ins, scores or streaks.
What is the difference between the two Confidence Booster recordings?
One version ends in a way that allows you to continue resting or sleeping. The other guides you back to full alertness. Choose the version appropriate for your circumstances, and never listen to hypnosis audio while driving or operating machinery.
My screen or text looks wrong. What can I do?
First ensure you have installed the latest HypnoDiet version available to you. Close and reopen the app. If the display issue remains, send support a screenshot along with your iPhone model and iOS version.
How do I get help with an App Store purchase?
For billing, purchase history or refund requests, visit Apple's Report a Problem website. For difficulties accessing HypnoDiet features, contact our support email below.
Contact HypnoDiet Support
Need a hand, or spotted something that isn't working? Email us and we'll do our best to help.
Email: support@hypnodiet.co.uk
Please include the feature or recording you're asking about and, if relevant, your iPhone model and iOS version. Please don't email sensitive health information or private diary entries.
Send a support emailA note about wellbeing
HypnoDiet is for education, personal reflection and general wellbeing. It does not replace individual medical or mental-health advice, diagnosis or treatment. If you have health concerns, seek guidance from an appropriate qualified healthcare professional.